This text is a part of a sponsored sequence by EZLynx.
As we shut out 2025, it has been unimaginable to witness the brand new methods AI and know-how proceed to rework and be utilized throughout all elements of the insurance coverage lifecycle — from consumer servicing to managing e mail communications and summarizing key account info. It’s an thrilling and pivotal second for the business, and I’m thrilled to step into the function of SVP and Basic Supervisor at EZLynx.
Over the previous yr at Utilized Programs, I’ve had the privilege of main Inside Gross sales, Account Administration, Enterprise Growth, and Alliance Partnerships. This expertise allowed me to attach with so many unimaginable prospects, companions, and staff members, deepening my appreciation for what makes EZLynx actually particular: a shared dedication to empowering unbiased brokers to be twice as productive and thrive via considerate, sensible instruments.
In the end, we all know we’re delivering on our promise when companies not solely select EZLynx to energy their enterprise however proceed to stay with us — and the outcomes converse for themselves. We’re significantly proud that the typical tenure of EZLynx prospects is ten years, a exceptional milestone in an business the place long-term know-how partnerships are sometimes unusual.
For this reason we’ve made it our mission to repeatedly add worth for our company companions, making certain they’ve the instruments and assist wanted to develop and succeed to allow them to proceed to compete, win, and thrive. Whereas we’ve made super progress in serving to companies function extra effectively and strengthen their enterprise, however we all know there may be nonetheless extra work to be carried out.
Right here’s what we centered on in 2025 and what I’m most excited to proceed constructing on:
EVA™ (EZLynx Digital Assistant), our built-in assistant that assist companies work smarter, has been upgraded with new capabilities to save lots of you time and scale back busywork. With options like Account Summarization, brokers can shortly view overviews of consumer exercise, whereas EVA Content material Help takes the guesswork out of drafting skilled consumer emails with AI-generated copy. After-Hours Textual content Replies now permit automated messages to be despatched even when brokers are off the clock, serving to drive consumer retention and making certain shoppers all the time really feel linked.
At EZLynx, we all know how pricey and sophisticated industrial liens submissions may be, so we got down to simplify the method. This yr, we launched EZLynx’s new single-stream industrial strains workflow, offering a unified, repeatable path for submissions that makes the method seamless. With embedded industrial strains score (usually accessible in Q1), brokers can entry real-time quotes straight inside the workflow. Automated ACORD type era ensures paperwork are pre-populated and prepared for carriers, decreasing errors and saving useful time.
Staying linked with shoppers and rising your ebook of enterprise stays a prime precedence. In 2025, we expanded our consumer communication instruments with dynamic personalization for textual content messaging, permitting brokers to incorporate client-specific particulars like names or assigned producers in SMS messages. Updates to our e mail campaigns now embrace step-by-step workflow guides, making it simpler than ever to arrange, schedule, and ship automated campaigns. Moreover, our new one-click Google Evaluate requests allow brokers to immediately request consumer critiques after key interactions, capturing constructive suggestions whereas it’s prime of thoughts.
Our Buyer Success staff continues to be deeply dedicated to empowering company development. This yr, we launched a set of interactive webinars protecting matters equivalent to risk-proofing your company, industrial strains improvements, and renewal finest practices. We additionally expanded our assist article library and launched EVA Product Help, an AI-powered instrument that helps brokers seamlessly navigate EZLynx options in real-time.
To our prospects, companions, and your complete EZLynx and Utilized neighborhood — your collaboration, ardour, and dedication encourage me every single day. I’m extremely enthusiastic about what’s forward for EZLynx and the alternatives we’ve to proceed driving innovation and affect throughout the business. Along with our proficient staff, we’re centered on serving to unbiased companies develop, evolve, and turn into twice as productive.
Sincerely,
Rob Bourne
SVP and Basic Supervisor, EZLynx
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