Half of impartial insurance coverage company workers report feeling burned out, with 87% experiencing elevated workloads over the previous yr, in response to new analysis from Liberty Mutual and Safeco’s 2025 Unbiased Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company workers now report experiencing burnout, the survey discovered.
The frontline workers seems to be bearing the brunt of this stress. Almost two-thirds (65%) of customer-facing workers say they usually really feel burdened at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company workers are feeling burdened and burned out,” stated Crista Walker, vp of Agent Engagement and Packages at Liberty Mutual. “Businesses have to discover new, artistic approaches to caring for workers and fostering well-being.”
When Worker Effectively-Being Impacts the Backside Line
The enterprise implications of burnout are vital. The examine discovered burned-out workers are twice as prone to search new employment, with 39% of frontline workers having thought of leaving their present place. Curiously, most job hunters (63%) plan to stay within the insurance coverage business, suggesting the problem lies with particular office environments fairly than the sector itself, in response to the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a yr in the past. This presents a paradox for company leaders: regardless of implementing seemingly strong help techniques, burnout continues to rise.
The analysis exhibits most companies consider they’re doing the suitable issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life stability (85%). Moreover, 85% of workers report discovering objective of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in at present’s high-pressure setting.
Reimagining Worker Effectively-Being Methods
The examine factors to expertise as one promising avenue for reduction. Businesses that invested in digital instruments reported notably decrease burnout charges amongst workers. Particularly, applied sciences that streamline buyer communication confirmed the strongest correlation with lowered burnout ranges.
In response to the report, the highest 5 digital instruments which might be correlated with lowered ranges of burnout in impartial companies have been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis persistently exhibits that happier workers show increased productiveness, elevated creativity, and higher collaboration – all vital elements for companies seeking to thrive in a aggressive market, in response to the report.
View the total survey report right here.
