Falcon Insurance coverage Group has chosen Liberate Voice AI FNOL to modernise its first discover of loss (FNOL) course of, aiming to supply a bilingual, 24/7 declare response.
As a non-standard auto insurance coverage provider and managing normal agent, Falcon operates throughout a number of US states together with Arizona, Colorado, Illinois, Indiana, Oklahoma, Texas and Utah.
The corporate is searching for a brand new FNOL answer that may be scales whereas guaranteeing consistency and uniformity when it comes to claims response.
With Liberate Voice AI FNOL integration, Falcon can accumulate important claims info 24/7.
Liberate’s know-how was beforehand built-in with Falcon’s core coverage administration and claims system, Insuresoft.
The preliminary section of Falcon’s Liberate Voice AI FNOL implementation is scheduled to begin in early March.
In section two, Falcon intends to attach the answer to its textual content message supplier and introduce a digital FNOL possibility.
Liberate CEO Amrish Singh mentioned: “Like name centres, our answer supplies bilingual and reasonably priced choices for insurers. However in contrast to name centres, our answer delivers 100% constant customer support with zero wait occasions – and that’s true 24/7.”
Falcon chief know-how officer Brandon Miller mentioned: “We selected Liberate because of the high quality of the engineering group, the honesty of the administration group and the standard of the claims accuracy. If we don’t obtain the FNOL instantly, vital particulars are forgotten. We discover that many individuals don’t like finishing kinds, so a 24/7 cellphone possibility is vital to us.”
In November 2024, residence and auto insurance coverage supplier Department collaborated with Liberate to simplify the claims course of by utilizing digital FNOL and Voice AI know-how.
